ManWinWin WEB is a set of applications that facilitate access for managers, technicians, customers or suppliers to relevant information and allows basic tasks of data insertion and consultation to be performed.
ManWinWin WEB has a dynamic interface that ensures a good user experience from any mobile device with an Internet connection. The features are based on profiles that provide the user with a set of features relevant to maintenance management
The access profiles are dynamic and changeable. In addition to the profile the options and resources available to each user depend on the level of access set in ManWinWin’s BackOffice.
Details of some resources
The user authenticates with a username and password and must select one of the existent profiles to access the available WEB resources.
Possibility to view all objects for which you have access level (cost center or customer) with information on technical data, Work carried out, ongoing and planned.
Work Orders List
The user can view all his works and, according to the rights defined for each profile, mark the work as executed or approved, make the report or finish the Work Order.
Corrective Work Orders
Technicians must register corrective work orders as soon as they finish a job. The simplified interface allows, from any computer or mobile device, to register work orders and record the time spent on them.
Operators usually make maintenance requests in real-time. The interface to register an application for maintenance has few mandatory fields and helps with the filling in of requests based on the data provided.
Warehouse outputs can be done by the warehouse supervisor (if there is one) or by any technician entitled to sign off stock. The interface is simple, with few mandatory fields and if used from a computer with a reader, is equipped to scan bar codes.
Man-hour, Materials and Services registration
Possibility to register labor, materials – direct purchase or warehouse – and services for any Work Order.
This example describes the typical case of a service provider using ManWinWin WEB to manage the entire flow of information without having to use paper.
1 - A customer registers a request for repair
- Inserts his details
- Describes the problem
- Identifies, if necessary, which equipment
2 - The manager, via BackOffice is notified by email and manages requests
- Reviews and approves or rejects the customer’s request
- Exchange messages within the application itself
- Opens a new Job Order and assigns it to the responsible technician
3 - The responsible technician is notified by email and
- Checks the ongoing Job Orders he has been assigned
- Creates a report for labour, materials or services
- Marks the Job Order as executed
4 - The client is notified by email that their request is atended
- Receiving information on what has been done and what was spent
- Marks the Job Order as approved
- Marks the request as seen to and has the option of attributing a satisfaction rating
5 - The Manager is notified of the client’s approval
- Terminates the Job Order
- Invoices the work
- Client receives a final email with a final report of the work