Technical Support
We have permanent support, provided by skilled technicians, to solve any issues with the use of our software. Start by reading our FAQ, maybe your question is there.

Frequently Asked Questions
dummy
01 - How can I locate my EXPRESS or START database?
EXPRESS and START database is an SQL Local database and it’s the .mdf file located in the folder
“…\Documents\ManWinWin Software\ManWinWin Express\Database”
02 - How can I backup my database?
To ensure you don’t lose your data if your computer encounters any problem, make a periodic copy(one a week for example, or as often as you wish) of the .mdb file located in the folder
“…\Documents\ManWinWin Software\ManWinWin Express\Database”
Store this copy in a safe place, it can be on a physical storage device or a personal cloud storage area (for example Dropbox, Google Drive, One Drive, iCloud, etc.)
03 - How can I change the language of ManWinWin’s interface?
Click on the User icon, followed by the “Preferências” option, select your chosen language and click OK.

04 - I am unable to print reports. This message appears: “Attention: Could not locate file report”. What should I do?
The alert message refers to the lack of access to the .rpt files that ManWinWin needs to preview/print a report.
During the ManWinWin Express installation, a folder called “ManWinWin Express” is created. This folder can be accessed via this desktop pathway: ““...\My Documents\ManWinWin Software\ManWinWin Express\”
In this “ManWinWin Express” folder, there is another folder called “Reports”. In the “Preferences” window, under “File Location – Printing Reports”, you should click the ‘paperclip’ icon and follow the pathway indicated above, until you find the folder called “Reports”. Click once on that folder “Reports” and click OK to close the window. You should have the following:

05 - How can I access the ManWinWin App?
The ManWinWin App is only available for clients that use the professional version of ManWinWin, not for ManWinWin Express users.
06 - What operating systems are compatible with ManWinWin?
ManWinWin is a Windows-based application, we do not have a setup for Linux, iOS, etc.
dummy
07 - What should I do when ManWinWin EXPRESS or START cannot establish the connection to the database?
Typically this situation happens because the installation was done with an Administrator account.
When the software is installed, a “ManWinWin Express” folder is created along the following path: “My Documents\ManWinWin Software\ManWinWin Express\”
You can copy that folder (on the Administrator account) to your own account.
After that you can click on the “paperclip” button, select the “ManWinWin.mdf” file (database file) found here: “My Documents\ManWinWin Software\ManWinWin Express\Database” and click on “Open”.
08 - How can I obtain my ManWinWin Express free license?
We will issue a free lifetime ManWinWin Express license after you fill in the following online form:
09 - All the items that I had registered on ManWinWin have now disappeared from the system. What should I do?
Check if you are on the “Plant mode” view. By default, all the items registered in ManWinWin are in “Plant mode” view.
10 - I've inactivated an Item and it no longer appears in the Item list. How can I put the Item active again?
You should filter the “Inactive Items”, open the datasheet of the Item that you want to put active again and deselect the “Inactive” option:

11 - I changed my PC, what do I do now?
After installing ManWinWin on the new computer, you should replace the database with the one containing your information. To do this, copy the most recent backup you have and replace it in the folder
“…\Documents\ManWinWin Software\ManWinWin Express\Database”.
After performing the previous step, already inside ManWinWin, access the option Database in the personal area and click on “Open”.

12 - I can’t find the closed Work Orders
You can find any WO by using the Work Orders filter and, under the Management tab, select the status and, optionally, the time period, for which you are looking for.

13 - What is the difference between Types of Maintenance and Types of Work?
In ManWinWin we can distinguish 3 Maintenance Types (which are configured in the Configuration menu, option Work Orders / Work Types):
- Planned / Systematic
- Planned / Non-Systematic
- Not Planned / Not Systematic

Each Maintenance Type can be divided into Work Type (“unlimited” within each maintenance type).
14 - How are ManWinWin automatic parameters calculated?
| Automatic Parameters | |||
| Code | Description | Unit | Formula |
| NWOS | Number of Systematic WO | UN | Sum all the WO that are Terminated or Closed whose work type is planned and systematic |
| NOCW | Number of Planned WO | UN | Sum all the WO that are Terminated or Closed whose work type is planned and not systematic |
| NFA | Number of Not Planned WO | UN | Sum all the WO that are Terminated or Closed whose work type is not planned and not systematic |
| NWO | Number of WO | UN | NWO = NWOS + NOCW + NFA |
| NWON | Number of Systematic WO Not Performed | UN | Sum all the WO that are Not Performed whose work type is planned and systematic |
| NWOCN | Number of Planned WO Not Performed | UN | Sum all the WO that are Not Performed whose work type is planned and not systematic |
| NWOC | Number of Not Planned WO Not Performed | UN | Sum all the WO that are Not Performed whose work type is not planned and not systematic |
| NWONP | Number of WO Not Performed | UN | NWONP = NWON + NWOCN + NWOC |
| NWRC | Number of Completed Work Requests | UN | Sum all the Completed WR |
| NWRR | Number of Rejected Work Requests | UN | Sum all the Rejected WR |
| NWR | Number of Work Requests | UN | Sum all the WR from all status |
| RR | Running Record | UN | Sum all the Running Records registered |
| DTRF | Down Time Related to Fault | H | Sum all the (Down Time To date and time – Down Time From date and time) from WO whose work types are not planned and not systematic |
| RQT | Required Time | H | Sum all the Required hours defined |
| DTRM | Down Time Related to Maintenance | H | Sum all the (Down Time To date and time – Down Time From date and time) from WO of all work types |
| OPT | Operating Time | H | Sum all the Operating hours defined |
| PMMH | Systematic Maintenance MH | H | Sum all the performed Man-Hours from WO whose work types are planned and systematic |
| NMMH | Planned Maintenance MH | H | Sum all the performed Man-Hours from WO whose work types are planned and not systematic |
| CMMH | Not Planned Maintenance MH | H | Sum all the performed Man-Hours from WO whose work types are not planned and not systematic |
| TMH | Total Maintenance MH | H | TMH = PMMH + NMMH + CMMH |
| TM | Maintenance Time | H | Number of maintenance hours (MH records on WO of all work types) without time overlap |
| TM-T | Total Maintenance Time | H | Number of maintenance hours (MH records on WO of all work types) with time overlap |
| TP | Intervention Period | H | Sum all the (WO End date and time – WO Start date and time) from WO of all work types |
| RT | Repair Time | H | Number of maintenance hours (MH records on WO whose work types are not planned and not systematic) without time overlap |
| RT-T | Total Repair Time | H | Number of maintenance hours (MH records on WO whose work types are not planned and not systematic) with time overlap |
| WT | Waiting Time | H | Sum all the (WO Start date and time – W. Request date and time) from WO of all work types |
| SMC | Systematic Maintenance Cost | Currency | Sum all the WO costs (man-hours, stock items, other) from WO whose work types are planned and systematic |
| COCM | Planned Maintenance Cost | Currency | Sum all the WO costs (man-hours, stock items, other) from WO whose work types are planned and not systematic |
| CMC | Not Planned Maintenance Cost | Currency | Sum all the WO costs (man-hours, stock items, other) from WO whose work types are not planned and not systematic |
| MC | Maintenance Cost | Currency | MC = SMC + COCM + CMC = IPC + MTC + CTC |
| IPC | Internal Personnel Cost | Currency | Sum all the Man-Hours costs from WO of all work types |
| MTC | Materials Cost | Currency | Sum all the Stock Items costs from WO of all work types |
| CTC | Contractor Cost | Currency | Sum all the Other costs from WO of all work types |
Do you still have any questions?
That’s okay. We are here to help.

REPORT ERRORS & BUGS
Report here any problem with ManWinWin Software. Contact us if you don’t have your client credentials.

EMAIL US
For any question related with ManWinWin Software

CALL US
Talk directly with one of our skilled technicians
(+ 351) 214 309 100

REMOTE SUPPORT

Resources & Know-how
Sharing knowledge and ideas about good practices in maintenance organization.

Interested in ManWinWin Software?
Get in touch with our sales team